This private page is intended for family members and loved ones of individuals currently in treatment at Wasatch Crest. Here, you’ll find answers to common questions, important contact information, visitation details, and resources to help you navigate this journey alongside your loved one.
We know that having a family member in treatment can bring up a mix of emotions and uncertainty. Our goal is to provide clear guidance, helpful tools, and ongoing support—so you feel informed and connected every step of the way.
To begin, please read the Letter from Executive Director Rich McDonald →, and explore the sections below to learn more about what to expect during your loved one’s time with us.
Welcome, Family & Friends –– A Message from Our Executive Director
Dear Family and Friends of Wasatch Crest Clients,
On behalf of our entire team at Wasatch Crest, thank you for entrusting us with your loved one’s care. We honor your trust and are committed to guiding them on a journey of healing, hope, and lasting recovery.
We understand that seeking help for substance use disorder is a significant and deeply personal decision. Our team is here to provide compassionate care, clinical excellence, and individualized support every step of the way.
Your involvement and encouragement play a critical role in the recovery process. We deeply value your partnership and are here to support you just as we support your loved one.
—Rich McDonald, CMHC
Executive Director, Wasatch Crest Treatment Services
What to Expect During Treatment
Learn how we help clients acclimate, how and when communication is permitted, and how to stay informed about your loved one’s progress.
Family Visitation & Support
Visitation Overview
In-Person Visits: Sundays, 1–4 PM
Family Group (Every Other Sunday): 3–4 PM (mandatory for clients)
Virtual Visits: Sundays, 1:30–4:30 PM (30 minutes with therapist approval)
Eligibility: Residential clients only (post-orientation)
Program Structure: Treatment Levels
Our level-based model helps clients progress through recovery with intention and purpose. Each stage is designed to meet the individual where they are and prepare them for the next step.
Level Overview
Orientation: Days 1–3 | Integration and acclimation
Level 1 – Reflection: Days 4–7 | Self-awareness and storytelling
Level 2 – Perspective: Days 8–14 | Values and emotional insight
Level 3 – Community: Days 14–21 | Relationships and sober support
Level 4 – Planning: Days 21–30 | Relapse prevention and aftercare
Level 5 – Action: Days 30–90 | Real-world application and independence
Family Support Resources
Al-Anon & Alateen
Find hope and healing through shared experience. These peer-led groups are designed for those affected by a loved one’s drinking.
Utah Support Advocates for Recovery Awareness (USARA)
USARA offers free, Utah-based peer recovery and family support services. Their work helps individuals and families build strength through connection and advocacy.
Important Contact Info
Men’s (Wasatch) Facility
Office: 435-657-9755
Floating Staff Cell Phone: 435-324-2016
Women’s (Jupiter) Facility
Office: 435-649-0027
Floating Staff Cell Phone: 435-324-2015
For details on client phone access, orientation policies, and confidentiality protections, please refer to our Communication Guidelines.
Weekly Family Support Group
Every Wednesday at 7 PM (MST)
Join us virtually for ongoing support and connection.
Questions or Concerns?
Please don’t hesitate to contact our team. We are here for you and your loved one every step of the way.
